RETURN/EXCHANGE POLICYFrom time-to-time, there may be an issue with one of our products.
We have outlined our return/exchange policy to ensure that any and all problems are efficiently resolved in a timely manner.
Please inspect your order carefully upon receipt with the driver present.
Any damage should be refused at the time of delivery and noted by the carrier.
your order carefully upon receipt. If the shipping damage is discovered
after the items have been received, report all the damage to our
customer service within 5 business days of receiving the items.
We cannot honor any damage claims after the 5 day period.
you are dissatisfied with your purchase, please notify our customer
service within 14 days from receipt of the items. We cannot honor any
returns after the 14 day period.
You will be responsible for arranging return transportation for non-defective returns.
The returned item must be in the original packaging material or something equivalent (protective sleeve or bag).
your protection, we recommend that all returns be sent back through a
traceable shipping method and proper insurance if necessary.
When a return is requested due to our error, we will arrange to return the product.
We will issue a Return Label for any defective product.
Credit will be given for the returned item and freight when the item is received by us.
errors include, but are not limited to, wrong size, wrong address,
wrong item, duplicate shipment, cancelled order prior to ship date, etc.
We use ground shipping on all our items.
Ground delivery times vary from 1-5 business days depending on distance.
You will receive a shipping tracking number.
We offer lightning fast shipping in Dallas, TX.
When you purchase a product from us please confirm your delivery address. We DO NOT ship to P.O. Box.
(Continental US only)
We accept only PayPal.
Thanks for shopping with us!
Lydia Home Goods